I’ve been working with a client of ours, Matco, for some time now. They’ve been very good about updating their page, and because they work on it frequently, they ask me a lot of questions.
We’ve had numerous interactions and I’ve helped them with a lot of things. Each time, I receive warm, sincere thank you’s. There eventually became a running joke between both our companies that I would be receiving cookies in the mail from them because of my help.
Little did I know that I would receive them, and coincidentally, on my birthday! A big basket of cookies was sent directly to me with a thank you note attached.
So why am I mentioning this? This is a prime example of great relationship building between companies. By simply providing good, prompt customer service I was noticed. On the other side, by being great clients that are understanding, friendly, ask good questions, really try to learn more, and show great appreciation they earned a special place in my book. The cookies was a great way of showing they care, and helps strengthen good relationships. Customer service worked both ways here. Oh, and if you’re reading this, thank you Debra!
